The Process for Classes
The Process for Sessions
Please take a moment to watch the detailed video we've created in order to give you a thorough look of all the steps we're taking to give you peace of mind while you are at The Pilates Studio.
The studio layout is rearranged. Your session will take place in an area reserved for you. Your reformer will be equipped with everything you'll need.
NEW! our reformers are now separated by beautiful and stylish Plexiglas barriers!
We've improved our HVAC system and have installed iWave ionizers to assure the air exchange is a priority.
Cleaning & Sanitation
Staff will wash their hands upon entering the studio and between every session. To avoid backups and adhere to social distancing we've provided hand sanitizer upon entering.
Apparatus & Props
For your own peace of mind please feel free to wipe down surfaces before you touch them. When you are done with your class or session wipe down any equipment you used and put away.
Everything You Need
Every station will have cleaning spray, cleaning towels and hand sanitizer.
Every station will have a set of props for you to use.
Toss your used towels, loops, and stickies in the laundry basket as you head out the door.
Our New Normal
All staff and clients are required to wear masks upon entering the building.
If you are fully vaccinated you may remove your mask once you get to your station.
If you are unvaccinated mask-wearing is still required.
We’re in full support of continued mask-wearing so if you wear one, your teacher will as well.
If you prefer no touch cues, please inform your instructor.
We've implemented a touch free administration system. Intake forms, payments, and scheduling will now be 100% online.
Comings & Goings
Enter through the 104 door for Classes, Small Groups, and Independent Sessions. Enter through the 102 door for Private and Semi-Private Sessions.
You can enter the building five minutes before your session. There is no need to wait for a text to come in.
Shoes & Things
Leave all unnecessary belongings in your vehicle.
Remove shoes when you enter. Then proceed to your station.
You'll have a place to store any belongings safely while you work out.
The water station is open for your use, but in an effort to eliminate waste we ask that you bring your own water bottle to fill.
We have brand new loops for purchase so you can have your own personal set to bring with you.
Every station will have its own collection of props that are cleaned after every use.
You are welcome to bring your own props. We ask that you bring them into the studio freshly clean and contained in a clean bag.
Instructors & Staff
We will be operating with a smaller team. Instructors will have more defined schedules to adhere to the limited capacity as defined by the state.
Timing Is Everything
Due to the choreography involved in keeping everyone safe, Instructors are required to be there 10 minutes before sessions or classes. We'll be adhering to 50 minute session and class times.
Payments, Schedules & Admin
All forms, scheduling and payments are online.
Payment for services is expected before the day of your visit.
All packages will automatically have autopay.
Autopay allows you to schedule recurring appointments or classes.
Autopay can be turned off.
We require that you cancel your session, or reservation for all group classes, more than 24 hours in advance. Cancellations within 24 hours and no-shows will be deducted from your active session/class package. If no package exists your account will be charged the single session/class rate.
Please cancel your sessions/classes by:
- Logging in to your client account or The Pilates Studio App and canceling under “my schedule”
- Pressing the cancel button in your email reminder
- Or call us at 413-586-3504
As part of your solution for a healthy life we are determined to be vigilant in our attention to the details.
Thank you for your trust and support!
-Laurie & Katrina
Pilates has given me more benefits that I didn't expect, especially better balance, which is important as I get older. I really miss going to the studio for mat and reformer classes, but am so grateful that the online classes--both live and recorded--are available, so I can still do Pilates several times per week.
Given the current public restrictions due to COVID-19, the studio has had to adapt and are now offering many online classes. I attend more classes now than ever before because I can access the replays at any time if I am not able to join a live class. The live online classes offer a Q&A session after each class in order to keep connected with their clients and offer guidance to those who need it which helps to personalize the experience. The Pilates Studio is great and I thank them for keeping me fit!
I love these classes, they are truly life savers! I can fit them easily in my schedule, and they give me a much-needed break. I was pretty flexible before, but thanks to the excellent teaching of both Laurie and Katrina, I am gaining a little more strength in my upper body every day, and my alignment is also improving. Thank you!