Info and Policies | The Pilates Studio, Hadley, MA

Payment


  • All sales are final.  We do not refund purchases.
  • We welcome transferring the value of unused visits to an account credit for other purchases.
  • Payment for your session/class is expected before your visit. 
  • In the event that a visit is not paid for before it will be charged at the full single rate and can not be included in a package or membership.
  • All payments are 100% online.

Cancelling


  • It’s required that you cancel your visit more than 12 hours in advance.
  • Cancellations less than 12 hours in advance will be deducted from your active packages. If no package exists in your account you will be charged the full single rate.
  • TO CANCEL: Log in to your online account or The Pilates Studio App and cancel the visit under "My Info' and then “My Schedule."  You can also contact us at 413-586-3504  or email: ThePilatesStudioinHadley@gmail.com.
  • Cancel your visit:
    • If you've been exposed to Covid-19
    • If you are feeling ill in anyway
    • If you've recently traveled out of New England self quarantine for 14 days 
    • If you've attended a large indoor event such as a conferance or wedding in the last 14 days.
  • Please note:  The Pilates Studio is now operating at less than 40% capacity.  We cannot be lenient with our cancellation policy. 
  • Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time they reserved for your visit.

Expiration Dates


  • All packages expire as noted. Typically 5, and 10 packages expire in 1 year from date of purchase.   
  • Monthly Memberships will auto renew each month.  Clients may cancel at any time by logging into their Mindbody account.  

Masks


  • All staff and clients are required to wear masks upon entering the building.
  • We strictly follow the guidelines set forth by the state of Massachusetts. Currently,  masks need to remain on the entire time you are in the studio.
  • If you have a medical,condition, mental health condition, or disability prevents you from wearing a face covering schedule Private or Semi Private session and refrain from taking Group Classes.

Socks


  • Non-slip socks are required for all sessions and classes.  Bring your own and put them on before your session or class.
  • We will have socks available for purchase.

Touch


  • Teachers will not cue movement by touch.
  • Our administration system is touch-free.  Intake forms, payments, and scheduling are100% online.  

Fragrance


  • Many of our clients and instructors have chemical sensitivities. Please refrain from wearing any heavily scented products to the studio.

Recurring Appointments


  • All packages will automatically have autopay enablred.
  •  Autopay allows you to schedule recurring appointments or classes.
  • Autopay can be turned off.
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