Payment


  • All sales are final.  We do not refund purchases.
  • We accept cash, check and cards.
  • We welcome transferring the value of unused visits to an account credit for other purchases.
  • Payment for your session/class is expected before your visit. 
  • In the event that a visit is not paid for before it will be charged at the full single rate and can not be included in a package or membership.
  • We do not accept insurance but many health insurance companies give a fitness reimbursement if you submit your receipts for purchases.

Cancelling


For private RECURRING sessions: 

  • Clients with recurring weekly private sessions will need to cancel their session at least 1 week in advance to avoid being charged. If you need to cancel such a session within the 1-week timeframe, the session fee will be deducted from your active package or charged to your account.
  • This policy applies to private sessions scheduled for the same day and time each week, that are booked for a period extending beyond one month in advance.

For all other sessions and classes:

  • Cancellations less than 24 hours in advance will be deducted from your active packages. If no package exists in your account you will be charged the full single rate.

Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time they reserved for your visit.

Expiration Dates


  • All packages expire as noted. Typically 5, and 10 packages expire in 1 year from date of purchase.   
  • Monthly Memberships (2x/week & 3x/week) will auto renew each month.  Any unused classes will be forfeited at the end of the month. Clients may cancel at any time by logging into their Mindbody account.  

Recurring Appointments


  • All packages automatically have autopay enabled. This can be disabled- just ask us to do it. 
  • Autopay allows you to schedule recurring appointments or classes.

Arriving


  • Enter through the 104 door for Classes, Small Groups, and Independent Sessions.  Enter through the 102 door for Private and Semi-Private Sessions.
  • You can enter the building five minutes before your session or class.  
  • The Studio has grown throughout the years! We have two studio spaces located in the same building.

    -Private and Semi Private Sessions are held in our street level studio located at 102 Russell St.

    -Group Mat and Apparatus Classes are held in our upstairs level studio located at 104 Russell St.

    -Small Group and Independent Sessions are held in both locations depending on day and time. Check in at either location.

What To Wear 


  • Wearing a mask is not required but is always an option in our studio if you feel more comfortable doing so.
  • Non-slip socks are recommended but not required.
  • Many of our clients and instructors have chemical sensitivities. Please refrain from wearing any heavily scented products to the studio.

Touch


  • If you prefer no touch cues, please inform your instructor.

Studio Environment


  • The Studio is community oriented. There are typically multiple instructors teaching clients at the same time. 
  • If you are scheduled for a private session you will be working one on one with your instructor but there will be other people in the room working out independently or with other instructors. 

BYO...


  • The water station is open for your use, but in an effort to eliminate waste we ask that you bring your own water bottle to fill.
  • We have brand new loops for purchase so you can have your own personal set to bring with you.
  • You are welcome to bring your own props.  

Smiles & Success: Client Reviews That Say It All:

I can attend 3 classes in a 24 hour period and each one will be different and great! Say, Monday evening with Tristan who has a background in yoga, Tuesday noon with Kristy and her Classical Pilates, and then end it with Katrina (one of the co-owners) who has a wide knowledge of the apparatus Pilates and regularly teaches series for beginners, among other things. And then I can still go for the 5 pm class with Nancy where one never knows what's gonna happen - she likes to take out the Oov, for instance!! OK, so that's actually 4 different Pilates classes in 24 hours in one studio...well I'm sure you get my point; 5 stars, the best.

Peter H.

Everything about my experience has been positive. The instructors are knowledgeable and supportive, the space is comfortable, and the other clients are truly lovely. What a resource for the community! I feel strong and happy and refreshed, every single time.

Michelle S.

It's amazing how different the Pilates method is from straight plane strengthening. You get strengthening and lengthening of muscles in ways that translate more completely to real world motions. That's the science. The art of Pilates at The Pilates Studio comes from the skilled, curious, fun teachers who help and guide you every step of the way whether you're taking group classes or doing private work. Worth the time and money? Absolutely! It IS life changing.

Anna V.

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