Payment

  • All sales are final.  We do not refund purchases.
  • We welcome transferring the value of unused visits to an account credit for other purchases.
  • Payment for your session/class is expected before your visit. 
  • In the event that a visit is not paid for before it will be charged at the full single rate and can not be included in a package or membership.

Cancelling

  • It’s required that you cancel your visit more than 24 hours in advance.
  • Cancellations less than 24 hours in advance will be deducted from your active packages. If no package exists in your account you will be charged the full single rate.
  • TO CANCEL: Log in to your online account or The Pilates Studio App and cancel the visit under "My Info' and then “My Schedule."  You can also contact us at 413-586-3504  or email: Office@ThePilatesStudioinHadley.com.
  • Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time they reserved for your visit.

Expiration Dates

  • All packages expire as noted. Typically 5, and 10 packages expire in 1 year from date of purchase.   
  • Monthly Memberships will auto renew each month.  Clients may cancel at any time by logging into their Mindbody account.  

Recurring Appointments

  • All packages automatically have autopay enabled.
  •  Autopay allows you to schedule recurring appointments or classes.
  • Autopay can be turned off.

Arriving

  • Enter through the 104 door for Classes, Small Groups, and Independent Sessions.  Enter through the 102 door for Private and Semi-Private Sessions.
  • You can enter the building five minutes before your session or class.  

Masks

  • All staff and clients are required to wear masks upon entering the building.
  • You can take your mask off once you get to your station.
  • We support mask wearing for any reason.  If a client wears a mask, the instructor will too.

Socks

  • Non-slip socks are no longer required but suggested.

Touch

  • If you prefer no touch cues, please inform your instructor.

Fragrance

  • Many of our clients and instructors have chemical sensitivities. Please refrain from wearing any heavily scented products to the studio.

Studio Environment

  • The studio layout is rearranged. Your session will take place in an area reserved for you. Your reformer will be equipped with everything you'll need.
  •  We've improved our HVAC system and have installed iWave ionizers to assure the air exchange is a priority.
  • Leave all unnecessary belongings in your vehicle. Remove shoes when you enter. Then proceed to your station. You'll have a place to store any belongings safely while you work out. 

BYO...

  • The water station is open for your use, but in an effort to eliminate waste we ask that you bring your own water bottle to fill.
  • We have brand new loops for purchase so you can have your own personal set to bring with you.
  • You are welcome to bring your own props.  
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