Payment

  • All sales are final.  We do not refund purchases.
  • We welcome transferring the value of unused visits to an account credit for other purchases.
  • Payment for your session/class is expected before your visit. 
  • In the event that a visit is not paid for before it will be charged at the full single rate and can not be included in a package or membership.

Cancelling

  • It’s required that you cancel your visit more than 24 hours in advance.
  • Cancellations less than 24 hours in advance will be deducted from your active packages. If no package exists in your account you will be charged the full single rate.
  • TO CANCEL: Log in to your online account or The Pilates Studio App and cancel the visit under "My Info' and then “My Schedule."  You can also contact us at 413-586-3504  or email: Office@ThePilatesStudioinHadley.com.
  • Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time they reserved for your visit.

Expiration Dates

  • All packages expire as noted. Typically 5, and 10 packages expire in 1 year from date of purchase.   
  • Monthly Memberships (2x/week & 3x/week) will auto renew each month.  Any unused classes will be forfeited at the end of the month. Clients may cancel at any time by logging into their Mindbody account.  

Recurring Appointments

  • All packages automatically have autopay enabled.
  • Autopay allows you to schedule recurring appointments or classes.
  • Autopay can be turned off.

Arriving

  • Enter through the 104 door for Classes, Small Groups, and Independent Sessions.  Enter through the 102 door for Private and Semi-Private Sessions.
  • You can enter the building five minutes before your session or class.  

Masks

  • Wearing a mask is not required but is always an option in our studio if you feel more comfortable doing so.
  •  We encourage you to prioritize your health and well-being by making the choice that feels best for you.

Socks

  • Non-slip socks are not required but suggested.

Touch

  • If you prefer no touch cues, please inform your instructor.

Fragrance

  • Many of our clients and instructors have chemical sensitivities. Please refrain from wearing any heavily scented products to the studio.

Studio Environment

  • Your session will take place in an area reserved for you. Your Reformer will be equipped with everything you'll need.
  •  We've improved our HVAC system and have installed iWave ionizers to assure the air exchange is a priority.
  • Leave all unnecessary belongings in your vehicle. Remove shoes when you enter. Then proceed to your station. You'll have a place to store any belongings safely while you work out. 

BYO...

  • The water station is open for your use, but in an effort to eliminate waste we ask that you bring your own water bottle to fill.
  • We have brand new loops for purchase so you can have your own personal set to bring with you.
  • You are welcome to bring your own props.  

Smiles & Success: Client Reviews That Say It All:

This is the best Pilates studio in our area. All of the employees are wonderful making the experience a 10/10.

Caedmon L.

I work with Katrina Hawley at The Pilates Studio and I am always impressed with her knowledge, skill, and expertise. No matter the issue, she can address it! The workouts are fun and I know I'm working intelligently and efficiently with her guidance. In addition, The Pilates Studio is a warm and welcoming environment with a wonderful sense of community. I highly recommend The Pilates Studio! 

Fritha P.

I am new to pilates and have recently begun taking small group reformer classes after my 3 helpful introductory classes with Nate. I can't believe I waited so long! I love the studio, and the relaxed, friendly atmosphere. Cathy and Kristy have both helped me feel comfortable as a new student and I honestly feel better in my body already! Happy new customer!

Robin D.

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