Revised & Updated 6/26/2026
KLM Enterprises DBA The Pilates Studio
1. Introduction
Welcome to The Pilates Studio's website. By accessing and using this website, you agree to the terms and conditions outlined below. These terms govern your use of the site and participation in our services.
2. Definitions
Company: KLM Enterprises, DBA The Pilates Studio.
Website: ThePilatesStudioinHadley.com.
Client: Any person who uses the website or participates in classes or services.
Services: All Pilates classes, sessions, memberships, and retail offerings.
3. Website Use
Users agree to use the website in a lawful manner and follow all guidelines. Any misuse, including spamming, hacking, or attempting to disrupt the service, is prohibited.
4. Account Registration
Clients create accounts via Mindbody must provide accurate and up-to-date information. It is the user's responsibility to keep their login credentials secure.
5. Services Provided
The Pilates Studio provides a range of services, including private sessions, small group Pilates sessions, and both mat and apparatus group classes. In addition to our regular offerings, we host teacher training programs and continuing education workshops for Pilates instructors. A curated selection of retail items is also available for purchase.
6. Payments and Refunds
- All payments are processed securely through Mindbody.
- All sales are final; we do not offer refunds. However, the value of unused visits can be transferred to an account credit for other purchases.
- We accept payments via cash, check, and cards.
- Payment for your session or class is required before your visit. Unpaid visits will be charged at the full single rate and cannot be included in a package or membership.
- We do not accept insurance, but many health insurance companies offer fitness reimbursement when you submit receipts for purchases.
7. Cancellations
- For Most Sessions and Classes: Cancellations made less than 24 hours in advance will result in that visit being deducted from your package or membership. If you do not have a package or memberships, your account will be charged the full single rate.
- For Private Recurring Sessions: Clients with recurring weekly private sessions must cancel at least 1 week in advance to avoid being charged. Cancellations made within the 1-week period will result in the session fee being deducted from your active package or charged to your account. This policy applies to private sessions scheduled for the same day and time each week, for a period extending beyond one month.
- Office Hours: The studio's office is closed over the weekends. For Monday sessions, please cancel by 5 pm on the preceding Friday. Thank you for understanding our cancellation policy, which ensures that we can compensate our teachers for the time reserved for your visit.
8. Studio Policies
All studio policies and other helpful information can be found HERE
9. Liability Waiver
By creating an account or participating in any class, session, or related activity at The Pilates Studio, I acknowledge and agree to the following:
- I understand that Pilates and movement-based activities involve physical exertion and carry inherent risks, including but not limited to muscle strain, joint injury, physical discomfort, or other health-related complications.
- I understand that it is my responsibility to determine whether I am physically able to participate and to consult with a physician before beginning or continuing any exercise program, especially if I have any medical conditions, injuries, or concerns.
- I agree to take an active role in my own safety by informing my teacher of any current or past injuries, conditions, or limitations, including but not limited to osteoporosis, osteopenia, joint instability, high blood pressure, glaucoma, or other relevant concerns.
- I agree to communicate any pain, discomfort, or unusual symptoms during class or session and understand that I may stop participating at any time.
- I understand that my participation is voluntary, and I assume all risks associated with Pilates exercises, studio equipment, and related activities. I agree to follow teacher guidance and use equipment only as directed.
- In consideration of my participation, I voluntarily release and hold harmless KLM Enterprises, Inc., doing business as The Pilates Studio, along with its owners, teachers, employees, and agents, from any and all claims, liabilities, or demands arising from my participation, including claims related to personal injury, property damage, or unforeseen health events, except in cases of gross negligence.
- I understand that this waiver applies to all current and future participation at The Pilates Studio. I also understand that studio policies, including cancellation, no-show, and payment terms, are provided separately and are my responsibility to review and follow.
10. Assumption of Risk
You assume full responsibility for your participation in classes and agree to inform your instructor of any injuries or limitations. You are responsible for following the instructor's advice and stopping any exercise that causes discomfort.
11. Health and Medical Conditions
Clients must disclose any medical conditions or injuries before participating in classes, including but not limited to Osteoporosis, Osteopenia, or any other medical limitations.
12. Privacy and Data Protection
We collect personal data through Mindbody to manage bookings and payments. Please refer to Mindbody’s privacy policy for more information on how your data is managed. We do not store full credit card information, only partial details for reference.
13. Intellectual Property
All content, including images, text, and logos on the website, is the property of The Pilates Studio and may not be used without permission.
14. Communications
By using our services, you consent to receive electronic communications, including account-related information, marketing materials, and transactional updates.
15. Prohibited Use
Clients are prohibited from creating fake accounts, engaging in fraudulent activity, or misusing the online booking system.
16. Third-Party Links
Our website may include links to third-party services, such as Mindbody. We are not responsible for the functionality or content of these external sites.
17. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Changes will be posted on this page with the latest revision date. Your continued use of the website and services after any changes constitutes acceptance of the new terms.
18. Governing Law
These terms are governed by the laws of the State of Massachusetts. Any disputes arising from these terms or your use of the website will be handled according to Massachusetts law.
19. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at Office@thepilatesstudioinhadley.com.
