Terms and Conditions

March 13, 2025

1. Introduction

These Terms and Conditions govern your use of The Pilates Studio's website and participation in our services. By accessing our website or engaging in our services, you agree to these terms.

2. Services Provided

The Pilates Studio offers private sessions, group apparatus and mat classes, workshops, and teacher training. We also sell a limited selection of retail items.

3. Payment and Refunds

• Payments are processed securely through Mindbody.
• All sales are final; no refunds will be provided.
• Class and session payments must be made prior to attendance.

4. Booking and Cancellations

• Private recurring sessions: Cancellations require at least 1-week notice.
• All other sessions: Cancellations made less than 24 hours in advance will be charged in full.
• The studio office is closed on weekends; Monday cancellations should be made by 5 pm Friday.

5. Expiration of Packages and Memberships

• Packages expire one year from the purchase date unless otherwise noted.
• Monthly memberships auto-renew, and unused classes do not roll over.

6. SMS Messaging Terms

By registering for our services, you agree to receive promotional, informational, and marketing messages from The Pilates Studio.

Types of Messages

• Promotional messages related to discounts, offers, and studio events
• Informational messages regarding your class schedule, booking confirmations, and important updates
• Marketing messages about new services, workshops, or training opportunities

Waitlist Notifications

To join a class waitlist, you must be opted in for text message notifications. If a spot in the class becomes available, all clients on the waitlist will receive an automatic text message notifying them of the open spot. These spots are offered on a first-come, first-served basis, and availability is not guaranteed.

If you wish to receive only waitlist notifications and opt out of other SMS communications (such as promotional or general reminders), you can adjust your preferences by following the opt-out instructions in your account settings or by contacting us directly.

Frequency of Messages

• Message frequency varies.
• Typically, you will receive 1-2 messages per week.
• This depends on your activity level.

• The frequency of messages depends on how active you are at the studio. For example, clients who attend multiple classes per week may receive more reminders than those who attend less frequently.
• We strive to keep marketing and promotional messages to a minimum, as we understand that everyone is inundated with notifications these days. Our goal is to keep you informed while respecting your time and attention.

Message and Data Rates

• Message and data rates may apply depending on your mobile carrier and plan.

Unsubscribe Instructions

• You may opt out of SMS communications at any time by texting STOP to the number from which you received the message.

Help Instructions

• If you need assistance regarding SMS communications, text HELP to the number from which you received the message.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

7. Liability Waiver

All clients must sign our Liability Waiver before participating in classes. The Pilates Studio is not responsible for any injuries sustained during participation.

8. Health and Medical Conditions

Clients must disclose relevant health conditions before participating in classes.

9. Intellectual Property

All website content, including text, images, and logos, is the property of The Pilates Studio and may not be used without permission.

10. Changes to Terms

We reserve the right to modify these terms at any time. Updates will be posted on our website.

11. Governing Law

These terms are governed by the laws of the State of Massachusetts.

12. Contact Information

For any questions regarding these terms, please contact:

Email: Office@thepilatesstudioinhadley.com
Address: The Pilates Studio, Hadley, MA

Privacy Policy

March 13, 2025

At The Pilates Studio (operated by KLM Enterprises, DBA The Pilates Studio), we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or participate in our services.

1. Introduction

This Privacy Policy applies to all information collected through our website (ThePilatesStudioinHadley.com) and any other interactions with The Pilates Studio, including in-person services and communications.

By accessing or using our services, you agree to the terms outlined in this policy. We use a third-party platform  Mindbody to manage class bookings, payments, and personal data. Mindbody has their own privacy policy, which you should review.

2. Information We Collect

Personal Information

When you interact with The Pilates Studio, we may collect the following personal information:

• Name
• Email address
• Mailing address
• Phone number
• Date of birth
• Payment information (via Mindbody; we only have access to partial details such as the last four digits of your credit card)
• Account preferences and history (e.g., classes attended, purchase history)

Health Information

We may collect health information that you voluntarily provide, such as details about medical conditions, injuries, or limitations relevant to your participation in classes (e.g., Osteoporosis, Osteopenia).

Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Cookie and tracking data

3. How We Use Your Information

Service Provision

We use your personal information to:

• Schedule classes and manage bookings through Mindbody
• Process payments and manage memberships
• Communicate with you regarding your account and class schedule

Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional emails or newsletters
• Notify you about upcoming classes, workshops, or events

SMS Communications:

• By providing your phone number, you consent to receive SMS messages related to class confirmations, schedule changes, and promotional offers.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
• To opt out of SMS communications, text STOP or UNSUBSCRIBE to the number from which you received the message.

Customer Support

We use your information to respond to inquiries and provide assistance related to our services.

4. How We Share Your Information

We do not transfer consumer data to external organizations for purposes other than those necessary to provide our services, such as scheduling and payment processing through trusted third-party providers.

Third-Party Service Providers

We share your information with third-party service providers, such as Mindbody, for scheduling, payment processing, and client management. These providers have their own privacy policies, which govern their use of your data.

Legal Compliance

We may disclose personal information if required by law, such as in response to a subpoena, court order, or other legal processes.

Business Transfers

If The Pilates Studio is sold or merges with another business, your information may be transferred as part of the transaction.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is processed securely through Mindbody and is not stored on our servers. Mindbody complies with industry security standards to ensure your payment data is protected.

6. Your Rights

Access to Information

You have the right to request access to the personal information we hold about you. If you would like to review or update your personal data, please contact us.

Data Deletion

You may request the deletion of your personal data at any time, subject to any legal or regulatory requirements that require retaining certain information.

Marketing Preferences

You may opt out of receiving marketing or promotional communications by clicking the "unsubscribe" link in any email or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Retention of Data

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health and medical information is retained only as long as needed for participation in classes.

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Mindbody). This Privacy Policy does not apply to these external websites, and we encourage users to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Information

For questions regarding this Privacy Policy or your data, please contact us:

Email: Office@thepilatesstudioinhadley.com
Address: The Pilates Studio, Hadley, MA