what products do you offer?

Oov, Sticky Socks, Exercise Pads, Spikey Balls, Magic Circle, T-shirts, wrist reminders and more.

Su 08:00-10:00; Mo 08:00-18:30; Tu 08:00-18:30; We 08:00-18:30; Th 08:00-18:30; Fr 08:00-18:30; Sa 08:00-10:00

what is your business address?

104 Russell St Fl 2, Hadley, MA 01035, US

what payments do you accept?

Cash, Check, Credit Cards: Visa, MC, Discover, AMEX

What do you know about my business?

The Pilates Studio provides expert Pilates instruction to clients of all ages. The instructors are Polestar Pilates Practitioners and certified by the Pilates Method Alliance. We provide individualized private instruction, small group sessions, group mat, and group apparatus classes. The studio is a a Polestar Pilates affiliate and hosts Polestar Pilates Comprehensive Teacher Trainings & continuing education courses for Polestar Pilates and OOV Education. Our clients experience more freedom of movement in their lives. The teachers here are at the forefront of helping clients reach their movement and fitness goals. Whether a client is recovering from injury or working to improve athletic performance we're here and ready to assist.

What is Unique about your business?

Whether you are preparing for hip surgery or your next marathon, our instructors are professionally trained and dedicated, helping clients meet their goals. We have the most options for your Pilates practice, including unlimited live streaming, group reformer classes, private sessions, and more.

How many Clients have you served?

We've been in Hadley for 20 years and have worked with thousands of clients. Some have even been with us the entire time!

Is your building handicapped accessible?

nfortunately our facility is not handicapped accessible

Do you have a wheelchair accessible restroom?

No, we do not have a wheelchair accessible restroom.

Do you have handicapped parking?

Unfortunately the studio does not have handicap access or parking.

Is your establishment kid-friendly?

We have clients that are children, but because of Covid 19 restrictions we currently Donï¿½t have the ability for children to come and wait while their parent has a session or class.

Do you have TVs for guests to watch?

Pilates is very mindful fitness practice that requires Focus and attention, so there are no TVs to watch.

Do you have events at your location?

We currently cannot have events at the location due to social distancing requirements.

Do you have parking available?

Yes there is plenty of parking available.

How long can I stay at a meter?

There are no meters in the parking lot.

Do you offer free wi-fi?

No, we do not offer Wi-Fi at the studio.

When is your next event?

We do not currently have an event on the schedule but check back every week for updates.

Do you have events at your establishment?

We do not currently have events in the studio due to social distancing requirements currently in effect..

Do you have virtual events?

Yes, We do host virtual events from time to time.

Is there a cover charge for your events?

Sometimes there is a charge for the event, especially when itï¿½s for fitness professionals and teachers in training. But we, often have the free events like a virtual fitness class to try before becoming a member.

Welcome to The Pilates Studio. Ask about our studio in Hadley, MA or our popular live-streaming classes that you can take from anywhere in the world that you are.

Ask about our studio located in Hadley, MA or our live streaming classes offered Online from anywhere using any device. You can also ask about hours of operation, offers and deals, our location or phone number.

Either I don't understand or don't have an answer. Try again or ask me about offers and deals.

Check back weekly for special deals, fitness tips and more!

How many employees work with your company?

we currently have six employees.

What holidays are you opened for?

We close for all major holidays as well as Memorial Day, 4th of July and Labor day.

Do you have any Deal/Coupons/Offers available?

Yes! Please visit our website to see our current Introductory Offers.

What accreditations does your business have?

PMA, The Pilates method alliance and Polestar Pilates

Do you offer military discounts?

Were sorry, the Pilates studio does not offer a military discount.

Do you accept reservations/appointments?

Schedule sessions and sign up for classes ahead of time. This can all be done on our website ThePilatesStudioninHadley.com Schedule sessions and sign up for classes ahead of time. This can all be done on our website ThePilatesStudioninHadley.com

Terms and Conditions - The Pilates Studio

Privacy Policy

Effective Date: 5/29/2025 KLM Enterprises DBA The Pilates Studio

1. Information We Collect

We may collect personal information such as your name, phone number, email address, and booking history when you schedule a class, make a purchase, or contact us directly through our website or SMS system.

2. How We Use Your Information

-We use your personal information solely to: Schedule, confirm, or modify appointments

-Provide customer service and respond to your inquiries

-Send account-related notifications (e.g., scheduling updates, cancellations)

-Send marketing emails about studio news, offers, and events — only if you have opted in

Our email marketing is delivered through Mindbody’s built-in tools, and only clients who explicitly opt in will receive these messages.

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in every message.

We do not send marketing or promotional content via SMS. SMS communications are limited to account notifications and customer care, and are always one-on-one messages from our staff.

3. Data Sharing Policy

We are committed to protecting your privacy. Client data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not transfer or share your personal data with any external organizations under any circumstances for marketing, promotional, or unrelated service purposes—even with your consent.

Our scheduling and payment systems are powered by Mindbody, a secure third-party platform. While your interactions may occur on our website, purchases and bookings are processed through Mindbody’s embedded tools or links, and are subject to their strict privacy controls.

Mindbody only accesses the data necessary to complete your transaction and does not use or share your information for any unrelated purposes.

We do not sell or distribute your personal information to third parties.

4. Data Security & Access Controls

We use a combination of technical and organizational safeguards to protect your information:

-Access Controls: Only authorized staff can access personal data, and only for essential operational purposes.

-Staff Training: All team members receive training on data privacy and secure information handling.

-Internal Audits: We perform periodic reviews of our data protection practices to ensure compliance.

-Data Retention: We only retain personal data for as long as necessary to deliver our services or fulfill legal obligations.

5. Your Choices & Communication Preferences

-You may opt out of SMS communications at any time by replying STOP to any message.

-To receive support, you can reply HELP, or contact us by phone or email.

-To unsubscribe from marketing emails, use the “Unsubscribe” link at the bottom of any email.

-To request access to or deletion of your data, please contact us directly.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:

Email: Office@ThePilatesStudioinHadley.com

Phone: 413-5863504

Website: https://thepilatesstudioinhadley.com

Terms and Conditions

Effective Date: 5/29/2025 KLM Enterprises DBA The Pilates Studio

1. Introduction

Welcome to The Pilates Studio’s website. By accessing and using this website, you agree to the terms and conditions outlined below. These terms govern your use of the site and participation in our services.

2. Definitions

Company: KLM Enterprises, DBA The Pilates Studio.

Website: ThePilatesStudioinHadley.com.

Client: Any person who uses the website or participates in classes or services.

Services: All Pilates classes, sessions, memberships, and retail offerings.

3. Website Use

Users agree to use the website in a lawful manner and follow all guidelines. Any misuse, including spamming, hacking, or attempting to disrupt the service, is prohibited.

4. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Pilates Studio, from 413-586-3504 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 413-586-3504 or Office@thepilatesstudioinhadley.com. Mobile opt-in information is never shared with third parties.

5. Account Registration

Clients creating accounts via Mindbody must provide accurate and up-to-date information. It is the user’s responsibility to keep their login credentials secure.

6. Services Provided

The Pilates Studio provides a range of services, including private sessions, small group Pilates sessions, and both mat and apparatus group classes. In addition to our regular offerings, we host teacher training programs and continuing education workshops for Pilates instructors. A curated selection of retail items is also available for purchase.

7. Payments and Refunds

-All payments are processed securely through Mindbody.

-All sales are final; we do not offer refunds.

-We accept payments via cash, check, and cards.

-The value of unused visits can be transferred to an account credit for other purchases.

-Payment for your session or class is required before your visit. Unpaid visits will be charged at the full single rate and cannot be included in a package or membership.

-We do not accept insurance, but many health insurance companies offer fitness reimbursement when you submit receipts for purchases.

8. Class Booking and Cancellation

Cancelling

For Private Recurring Sessions: Clients with recurring weekly private sessions must cancel at least 1 week in advance to avoid being charged. Cancellations made within the 1-week period will result in the session fee being deducted from your active package or charged to your account. This policy applies to private sessions scheduled for the same day and time each week, for a period extending beyond one month.

For All Other Sessions and Classes: Cancellations made less than 24 hours in advance will result in the full single rate being charged or deducted from your package. If no package exists in your account, you will be charged the full single rate.

Office Hours: The studio’s office is closed over the weekends. For Monday sessions, please cancel by 5 pm on the preceding Friday.

Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time reserved for your visit.

9. Expiration of Packages and Memberships

Class packages typically expire 1 year from the date of purchase unless otherwise noted.

Monthly memberships auto-renew, and any unused classes will be forfeited at the end of each month.

10. Liability Waiver

By participating in Pilates classes or sessions, you acknowledge and accept the inherent risks associated with physical exertion and exercise. You agree to release and hold harmless The Pilates Studio, its owners, instructors, and employees from any liability for injuries, accidents, or illnesses sustained during participation.

Prior to attending any class or session, all clients are required to review and sign our full Liability Waiver, which details the terms of participation and the assumption of risk. Participation in any services is contingent upon the completion of this signed waiver.

11. Assumption of Risk

You assume full responsibility for your participation in classes and agree to inform your instructor of any injuries or limitations. You are responsible for following the instructor’s advice and stopping any exercise that causes discomfort.

12. Health and Medical Conditions

Clients must disclose any medical conditions or injuries before participating in classes, including but not limited to Osteoporosis, Osteopenia, or any other medical limitations.

13. Intellectual Property

All content, including images, text, and logos on the website, is the property of The Pilates Studio and may not be used without permission.

14. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will be posted on this page with the latest revision date. Your continued use of the website and services after any changes constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of the State of Massachusetts. Any disputes arising from these terms or your use of the website will be handled according to Massachusetts law.

Instructor was spot on, every moment felt expertly conducted and super valuable. My very first session, and over the following 12 hours I feel like a new person -- not to be dramatic, but I can feel the difference throughout my frame, more opened up, looser, better posture . . . more like the way my body felt 30 or 40 years ago.

John David M.

Libby is fun, thorough, terrific instructions as to clarity of movement and exercise. She tailors the time to what I need given the status of my skeleton and movement as I am right now. I feel the difference both during and after the sessions and value what I take away to integrate into my movement and other exercise routines.

Patricia W.

Great instructors in a supportive environment. Pilates ended my chronic shoulder pain and has given me better posture and core strength. Highly recommended!