1. Introduction

Welcome to The Pilates Studio's website. By accessing and using this website, you agree to the terms and conditions outlined below. These terms govern your use of the site and participation in our services.

2. Definitions

• Company: KLM Enterprises, DBA The Pilates Studio.
• Website: ThePilatesStudioinHadley.com.
• Client: Any person who uses the website or participates in classes or services.
• Services: All Pilates classes, sessions, memberships, and retail offerings.

3. Website Use

Users agree to use the website in a lawful manner and follow all guidelines. Any misuse, including spamming, hacking, or attempting to disrupt the service, is prohibited.

4. Account Registration

Clients creating accounts via Mindbody must provide accurate and up-to-date information. It is the user's responsibility to keep their login credentials secure.

5. Services Provided

The Pilates Studio provides a range of services, including private sessions, small group Pilates sessions, and both mat and apparatus group classes. In addition to our regular offerings, we host teacher training programs and continuing education workshops for Pilates instructors. A curated selection of retail items is also available for purchase.

6. Payments and Refunds

• All payments are processed securely through Mindbody.
• All sales are final; we do not offer refunds.
• We accept payments via cash, check, and cards.
• The value of unused visits can be transferred to an account credit for other purchases.
• Payment for your session or class is required before your visit. Unpaid visits will be charged at the full single rate and cannot be included in a package or membership.
• We do not accept insurance, but many health insurance companies offer fitness reimbursement when you submit receipts for purchases.

7. Class Booking and Cancellation

Cancelling

• For Private Recurring Sessions: Clients with recurring weekly private sessions must cancel at least 1 week in advance to avoid being charged. Cancellations made within the 1-week period will result in the session fee being deducted from your active package or charged to your account. This policy applies to private sessions scheduled for the same day and time each week, for a period extending beyond one month.

• For All Other Sessions and Classes: Cancellations made less than 24 hours in advance will result in the full single rate being charged or deducted from your package. If no package exists in your account, you will be charged the full single rate.

• Office Hours: The studio's office is closed over the weekends. For Monday sessions, please cancel by 5 pm on the preceding Friday.

Thank you for understanding our cancellation policy, which ensures that we can compensate our instructors for the time reserved for your visit.

8. Expiration of Packages and Memberships

• Class packages typically expire 1 year from the date of purchase unless otherwise noted.
• Monthly memberships auto-renew, and any unused classes will be forfeited at the end of each month.

9. Liability Waiver

By participating in Pilates classes or sessions, you acknowledge and accept the inherent risks associated with physical exertion and exercise. You agree to release and hold harmless The Pilates Studio, its owners, instructors, and employees from any liability for injuries, accidents, or illnesses sustained during participation.

Prior to attending any class or session, all clients are required to review and sign our full Liability Waiver, which details the terms of participation and the assumption of risk. Participation in any services is contingent upon the completion of this signed waiver.

10. Assumption of Risk

You assume full responsibility for your participation in classes and agree to inform your instructor of any injuries or limitations. You are responsible for following the instructor's advice and stopping any exercise that causes discomfort.

11. Health and Medical Conditions

Clients must disclose any medical conditions or injuries before participating in classes, including but not limited to Osteoporosis, Osteopenia, or any other medical limitations.

12. Privacy and Data Protection

We collect personal data through Mindbody to manage bookings and payments. Please refer to Mindbody’s privacy policy for more information on how your data is managed. We do not store full credit card information, only partial details for reference.

13. Intellectual Property

All content, including images, text, and logos on the website, is the property of The Pilates Studio and may not be used without permission.

14. Communications

By using our services, you consent to receive electronic communications, including account-related information, marketing materials, and transactional updates.

15. Prohibited Use

Clients are prohibited from creating fake accounts, engaging in fraudulent activity, or misusing the online booking system.

16. Third-Party Links

Our website may include links to third-party services, such as Mindbody. We are not responsible for the functionality or content of these external sites.

17. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will be posted on this page with the latest revision date. Your continued use of the website and services after any changes constitutes acceptance of the new terms.

18. Governing Law

These terms are governed by the laws of the State of Massachusetts. Any disputes arising from these terms or your use of the website will be handled according to Massachusetts law.

19. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at Office@thepilatesstudioinhadley.com.

At The Pilates Studio (operated by KLM Enterprises, DBA The Pilates Studio), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or participate in our services.

1. Introduction

This Privacy Policy applies to all information collected through our website (ThePilatesStudioinHadley.com), and any other interactions with The Pilates Studio, including in-person services and communications. By accessing or using our services, you agree to the terms outlined in this policy. Please note that we use third-party platforms such as Mindbody to manage class bookings, payments, and personal data. These third parties have their own privacy policies, which you should review.

2. Information We Collect

Personal Information

When you interact with The Pilates Studio, we may collect the following personal information:

• Name
• Email address
• Mailing address
• Phone number
• Date of birth
• Payment information (via Mindbody; we only have access to partial details such as the last four digits of your credit card)
• Account preferences and history (e.g., classes attended, purchase history)

Health Information

We may collect health information that you voluntarily provide, such as details about medical conditions, injuries, or limitations that are relevant to your participation in classes (e.g., Osteoporosis, Osteopenia).

Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• Your IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Cookie and tracking data

3. How We Use Your Information

Service Provision

We use your personal information to:

• Schedule classes and manage bookings through Mindbody
• Process payments and manage memberships
• Communicate with you regarding your account and class schedule

Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional emails or newsletters
• Notify you about upcoming classes, workshops, or events You may opt-out of receiving marketing communications at any time.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Customer Support

We use your information to respond to inquiries and provide assistance related to our services.

4. How We Share Your Information

Third-Party Service Providers

We share your information with third-party service providers, such as Mindbody, for scheduling, payment processing, and client management. These providers have their own privacy policies, which govern their use of your data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Legal Compliance

We may disclose personal information if required by law, such as in response to a subpoena, court order, or other legal processes.

Business Transfers

If The Pilates Studio is sold or merges with another business, your information may be transferred as part of the transaction.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is processed securely through Mindbody and is not stored on our servers. Mindbody complies with industry security standards to ensure your payment data is protected.

6. Your Rights

Access to Information

You have the right to request access to the personal information we hold about you. If you would like to review or update your personal data, please contact us.

Data Deletion

You may request the deletion of your personal data at any time, subject to any legal or regulatory requirements to retain certain information.

Marketing Preferences

You may opt-out of receiving marketing or promotional communications by clicking the "unsubscribe" link in any email or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize your browser and improve website performance. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us to request deletion.

9. Retention of Data

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health and medical information is retained only as long as needed for participation in classes.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Mindbody). This Privacy Policy does not apply to these external websites, and we encourage you to review their privacy policies.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are made constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: Office@thepilatesstudioinhadley.com
Address: The Pilates Studio, Hadley, MA