faq - The Pilates Studio

FAQS

Getting Started


I’ve never done Pilates before, where should I start?

If you are brand new to Pilates (or to our studio) choose one of our Introductory Packages here.  Not sure which one is right for you? No problem! Give us a call at 413-586-3504 and we can help. 

Payments


What does AutoPay mean?

All memberships and packages automatically have autopay enabled.  This means that when it expires, or is used Mindbody will automatically purchase you the same membership or package.  This allows you to schedule recurring apointments or classes.

You can turn AutoPay off by logging into Mindbody and going to the "account" section. 

Classes & Sessions


How long are your sessions and classes?

All sessions and classes are 50 minutes. This allows for cleaning and sanitizing equipment between clients. 

What is the difference between sessions and classes?

We offer Private, Semi-Private, Small Group and Independent Sessions-, which are scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.  

During Sessions clients work on their own individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their body is feeling on any given day. Sessions typically utilize the Pilates Apparatus however some clients choose to focus on just Pilates Mat work.

In a group class you will be doing a more generalized workout with other clients.  Our Classes are limited to 8 clients at a time.

How do I schedule sessions and sign up for classes?

To comply with social distancing guidelines all forms, scheduling and payments are online.  You can schedule sessions here and sign up for classes here.

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