Getting Started


I’ve never done Pilates before, where should I start?

If you are brand new to Pilates (or to our studio) choose one of our Introductory Packages here.  Not sure which one is right for you? No problem! Give us a call at 413-586-3504 and we can help. 

Payments


What does AutoPay mean?

All memberships and packages automatically have autopay enabled.  This means that when it expires, or is used Mindbody will automatically purchase you the same membership or package.  This allows you to schedule recurring apointments or classes.

You can turn AutoPay off by logging into Mindbody and going to the "account" section. 

Classes & Sessions


How long are your sessions and classes?

All sessions and classes are 50 minutes. This allows for cleaning and sanitizing equipment between clients. 

What is the difference between sessions and classes?

We offer Private, Semi-Private, Small Group and Independent Sessions-, which are scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.  

During Sessions clients work on their own individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their body is feeling on any given day. Sessions typically utilize the Pilates Apparatus however some clients choose to focus on just Pilates Mat work.

In a group class you will be doing a more generalized workout with other clients.  Our Classes are limited to 7 clients at a time.

How do I schedule sessions and sign up for classes?

To comply with social distancing guidelines all forms, scheduling and payments are online.  You can schedule sessions here and sign up for classes here.

FAQs about the online membership and classes

How much does it cost?

Our online membership is $100 and includes unlimited live streaming and replays.  You can cancel at anytime by logging into your Mindbody account.


What do I need to take the class?


Any device with Internet access

A space in your home large enough to lie down


When are the classes?

Here on the the Membership page you'll see a weekly schedule of classes. If you have  a live stream membership, sign up for the class you'd like to take.  

Can I view classes at a later time?

Absolutely. All live classes are recorded and uploaded to the online library within 24-48 hours for our online members. 


What level are the classes?

Classes are beginner (Lvl 1), intermediate (Lvl 2) and advanced (Lvl 3). Class levels are listed on the class schedule.  


How do I login into the class?

On the membership site, you will see a schedule which shows our live schedule. Sign up for the classes you'd like to take.  About an hour before class you will receive an email from Fitgrid x The Pilates Studio with your class link.  Please check spam and promotion folders. 


Will I be seen/heard?

No. You will see and hear your instructor.


FAQ's About Tele-Sessions

What do I need to take a Tele-Private Session

Any device with Internet access, a microphone and a camera.

A space in your home large enough to lie down

Who can I schedule a Tele-Private Session with?

Currently Katrina is the only instructor offering Tele-Private Sessions.  

How do I schedule a session?

Visit this link to view availability and schedule. You will need to login to your Mindbody Account.

What happens in a Tele-Private Session?

That depends on what you need! These sessions can be:

A customized workout based on your needs, goals and available props

A Private meeting to discuss any concerns/issues you have going on in your body

Tactics to combat any new aches and pains 

Maintain the progress you've been making towards your goals.  Your instructor can teach you ways to adapt your in studio workout to your home environment. 

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