For months we have been working very hard with our software vendor, Wellness Living. We have been letting them know of the problems that we have been having, and communicating all of our frustration on your behalf. Despite our sincere belief that the issues we have raised should be fixed by the vendor, we could not get them to agree.
Unfortunately, last week we came to the conclusion with the vendor that we cannot move forward together. While we hoped to work out a short-term agreement with them, the outcome is that we will be switching to a new system within a matter of weeks.
We realize the timing of this change is unfortunate, especially since we’ve recently been making a push for you to buy packages online. We can assure you, however, that we are working diligently to make the transition as smooth as possible for you and our dedicated staff. We will be sending out additional information with everything you need to know as we get closer to the transition.
What Happens Next?
We have determined that the Mindbody system has the right mix of features and ease of use for our client’ needs. Their strong industry reputation, their dedication to continuing to enhance their software over the past few years, and their experience working with larger studios like ours serves to reinforce that belief.
Mindbody is working with us to transfer all key data in Wellness Living to their system. This will make the transition as seamless as possible, since schedules, purchases, and bookings will be migrated automatically. For security reasons we cannot migrate credit card data. We will be closing our credit card processing account with Wellness Living and opening a new one with Mindbody. Your credit Card information will be reentered at your next transaction and we will work closely with you to make that process as simple as possible.
How Does This Effect Me Today?
For now there is nothing for you to do. For the next two weeks you will continue using Wellness Living as you have been. We will send further emails and post details of action steps that need to be taken in the future. We will also be available to show you everything you need to know about the new software when the time comes.
If you have any immediate questions or concerns, please direct them to Katrina. She will be will be handling all of your questions, which will allow Laurie and Mark to focus on the transition of our software system.