• All sales are final.  We do not refund purchases.
• We accept cash, check, and cards (Visa, MC, Amex, Dis).
• You can transfer the value of unused visits to an account credit for other purchases. You can also transfer this to a friend.
• Payment for your session/class is expected before your visit. Unless other arrangements have been made.
• We do not accept insurance but many health insurance companies give a fitness reimbursement if you submit your receipts.

• If you miss class and haven’t canceled (early or late), you’ll be charged a $10 no-show fee, and the class will still be deducted from your account.

• To avoid the fee, just cancel your spot online — even a last-minute cancellation helps us offer your spot to someone waiting.

• Early Cancel: Cancel more than 24 hours in advance and the class/session remains in your account for future use (non-refundable).
• Late Cancel: Cancel less than 24 hours in advance and the session is deducted from your package. If no package exists, the full single-session rate will be charged to your credit card.

• One complimentary late cancel per month is included and do not roll over month to month.
• Additional late cancels incur a $35 fee, automatically charged to your stored card.

• Cancel at least 1 week in advance to avoid being charged.
• Cancellations within 1 week are charged as used sessions or billed at the full rate.
  

• All packages expire as noted at time of purchase. Typically 5, and 10 packages expire in 1 year from date of purchase.
• Unlimited and Monthly Memberships (2x/week & 3x/week) will auto renew each month on your original date of purchase. Any unused classes will be forfeited at the end of the month. Clients may cancel their membership any time by logging into their Mindbody account.  

• Pre-registration is required for all sessions and classes.
• You can schedule some sessions online. Just click "Sessions" in our site's menu. To schedule other sessions email us: Office@ThePilatesStudioinHadley.com with your request.  
• Sign up for classes on our website, on our app or through Mindbody's app.  
• Getting on and off the floor without assistance is required for all group classes. If this isn't possible, start with a Private session. 
• New to Pilates or the Reformer? Start with a level 1 class. 

Please note: In rare cases, we may need to relocate your session—without prior notice—due to scheduling or space availability.

• Private, Duet, and Semi-Private Sessions: 102 Russell St Downstairs– the only grey door into the building.
• Mat Classes: 102 Russell St Upstairs- use the white door to the left of the grey door.
• Group Reformer/Apparatus Classes: 104 Russell St Upstairs- use the building's main entrance and go up the stairs.
• Small Group and Independent Sessions: These may be held in either studio depending on the schedule. Check in at either location.

• Please arrive on time or just a few minutes early for your session/class.
• Here for a class? Check in on the iPad provided.
• Wait in the seating area if you arrive early for a class. Please give the previous group space to clean equipment and exit before entering.
• Inform your teacher of any injuries, limitations, or medical conditions before class—including but not limited to osteoporosis, osteopenia, glaucoma, high blood pressure, or joint instability.
• If you’re late for class, please be mindful that arriving late can be disruptive. Check in, enter quietly and begin warming up on your own. Your teacher won’t be able to pause class to get you caught up, so join in when you feel ready. 

• Non-slip socks are recommended but not required.
• We recommend dressing in layers so you can adjust based on how your body warms up or cools down.
• Many of our clients and teachers have chemical sensitivities. Please refrain from wearing any heavily scented products to the studio.

We’re a family-friendly studio, and you may occasionally see staff or client kiddos hanging out—especially in the summer. We ask parents and guardians to:

• Stay mindful of their children and step in if things become loud or disruptive.
• Help maintain a calm environment, especially during busy transitions between classes.
• Keep volume low on any devices. We have headphone available if you forgot yours.
• For safety reasons- ensure children do not play on the Pilates Apparatus.