Getting Started

I’ve never done Pilates before, where should I start?

If you are brand new to Pilates (or to our studio), choose one of our 3 Introductory Packages here. Not sure which one is right for you? No problem! Email us at Office@ThePilatesStudioInHadley.com and tell us a little about yourself. Do you have any injuries or pain? What are your goals? We'll respond with our recommendations and help you get scheduled. 

Can I just stop by for a tour or to get more information?

Throughout the day, our teachers are working with clients, and we can’t guarantee someone will be available to speak with you. While it may seem convenient to stop by, we’d hate for you to make the trip only to leave without the answers you need.

Everything you need to know is right here on our website, and if you still have questions, we’re happy to help! The best way to reach us is by email at Office@ThePilatesStudioinHadley.com. Phone calls often lead to phone tag, but email allows us to respond thoroughly and in a timely manner.

Payments

What does AutoPay mean?

All memberships and packages (except Introductory Packages) automatically have autopay enabled. This means that when it expires or is used, Mindbody will automatically purchase you the same membership or package.

You can turn AutoPay off anytime. See next FAQ.

How do I cancel my AutoPay?

All 5 and 10 packages and memberships automatically have AutoPay enabled but you can have it turned off at anytime. 

The easiest way is: Email us at Office@ThePilatesStudioinHadley.com and let us know you want autopay turned of. 

-OR-

1. Login to your MindBody account HERE.

2. Click the orange button that says SIGN IN. Use your email and password.

3. You'll see a horizontal bar of tabs. Click "My Info"

4. Under that bar you'll see other navigation options. Click on "Account".

5. Scroll down until you see the "AutoPay" section. 

6. Click "Terminate" for the package or membership that you do not want on AutoPay. 

7. If you have classes or sessions left to use on your package or membership it will say that they are no longer available. This is something Mindbody does automatically. Just email us at Office@ThePilatesStudioinHadley.com and let us know. We'll  make those classes  or sessions available for you to use.

Can I get a receipts for my purchases?

Yes. You will receive an emailed receipt every time you make a purchase. If you need receipts to submit to your insurance company for a fitness reimbursements benefit we recommend saving these receipts as you get them. If you have not done that you can:

  1. Search your email inbox for "The Pilates Studio Sales Receipt" from the email address: Business807156@mindbodyonline.com
  2. Sign into your Mindbody account HERE. Under "My Info" click "Purchase History". You can print this screen for your records by pressing Ctrl + P (PC) or Cmd + P (Mac)
  3. Request a receipt from us: Email Office@ThePilatesStudioinHadley.com. Let us know what you need. We will send you a PDF receipt as soon as possible.  

The easiest way is: Email us at Office@ThePilatesStudioinHadley.com and let us know you want autopay turned of. 

Sessions

What happens in a Private Session?

That depends on what you need! Some examples:

  • A customized workout based on your needs, and goals.
  • One on one movement guidance with a teacher allowing you to discuss any concerns/issues you have going on in your body
  • Tactics to combat any new aches and pains
  • Maintain the progress you've been making towards your goals. Your teacher can teach you ways to adapt your in-studio workout to your home environment.

How long are Sessions?

All sessions are 50 minutes. 

How do I schedule Sessions?

What is the difference between Sessions and Classes?

We offer Private, Duet, Semi-Private, Small Group, and Independent Sessions, scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.

During Sessions, clients work on their individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their bodies feel on any given day. Sessions typically utilize the Pilates Apparatus; however, some clients choose to focus on just Pilates Mat work.

In Group Classes everyone is being guided through the same workout.

What’s the difference between Private, Duet, Semi-Private, Small Group, and Independent sessions—and which one is right for me?

At our studio, sessions aren’t just a menu of choices—they’re part of a progressive path designed to help you build confidence, skill, and body awareness over time.


If you’re new to Pilates, new to our studio, and looking to do sessions (rather than group classes), you’ll begin with our introductory package: 3 private sessions. Your teacher will guide you along the way and recommend when you’re ready to progress to duets, semi-privates, small groups, or independent sessions.

Everyone’s journey is different, but here’s the general path we guide clients through:

Private Sessions
For beginners, or anyone with injuries, pain, or specific goals. You’ll work one-on-one with a teacher and follow a customized program based on your needs.

Duet Sessions
Ideal for clients who have a basic understanding of Pilates and the apparatus. These Sessions are shared between two clients—you’ll still follow your own program with teacher support, but with less direct attention than in privates.

Semi-Private Sessions
For clients with a solid foundation in their Pilates practice and comfort working independently. Up to four clients share the space, each following their own program, with a teacher overseeing and offering guidance as needed.

Small Group Sessions
Best for clients with intermediate-level skills or strong familiarity with their own program. Small group sessions offer a more energetic, social environment and are ideal for those who can apply cues and corrections with less individualized guidance. Your teacher will be supporting 4–10 clients, offering help with questions, challenges, and overall progression.

Independent Sessions
For clients who are truly ready to take the lead in their own movement practice. You’ll use the studio equipment on your own, following your personalized program. Teacher approval is required before booking.

Classes

How long are your classes?

All classes are 50 minutes. 

Please arrive on time or just a few minutes early for your class. If you do arrive early please wait in the seating area so the previous group class has space to clean equipment and exit before the next class enters. 

If you’re late for class, please be mindful that arriving late can be disruptive. Check in on the iPad, enter quietly and begin warming up on your own. Your teacher won’t be able to pause class to get you caught up, so join in when you feel ready. 

How do I sign up for classes?

It is required that you sign up for all classes ahead of time. 

Use The Pilates Studio's app:
  1. Open app
  2. If prompted, sign in with you Mindbody login (email and password)
  3. You'll immediately see our upcoming classes but to see more click on "book" and toggle to "group classes"
  4. Scroll through our group class schedule. Click on a class to read a description and find out more about the teacher.
  5. Click "book" in the bottom navigation menu. You'll be prompted to pay if you don't have an active package or membership. Please note: only intro offers and the single class rate will be offered. If you would like to see all available pricing options click "buy" in the bottom menu. Purchase your package or membership first and then book your class. 

     Don't have our app yet? Get it HERE

Use The Pilates Studio's website: 
  1. Go to ThePilatesStudioInHadley.com
  2. Click on "CLASSES" and choose if you want to see the Apparatus, Mat or Combined schedule.
  3. Scroll through or use the filter icon to search.
  4. When you find your class click "BOOK"
  5. Sign in or create a Mindbody account. 
  6. Choose your pricing option. Please note: if you see the term "contract" it just means that the membership renews monthly, or the package renews when used up. This can be turned off at anytime. 
Use The Mindbody app:
  1. Open app
  2. Search for The Pilates Studio Hadley
  3. View pricing or schedule
  4. Book your class

How do I cancel classes?

Use The Pilates Studio's app:
  1. Open app
  2. If prompted, sign in with you Mindbody login (email and password)
  3. You'll immediately see the classes you are signed up for. 
  4. Click cancel.

     Don't have our app yet? Get it HERE

Use The Pilates Studio's website: 
  1. Go to ThePilatesStudioInHadley.com
  2. Click on LOGIN & APP and then Mindbody Login
  3. Click Sign In and use your email and password
  4. Click My Schedule
  5. Click Cancel
Use The Mibdbody app:
  2. Open app
  3. Click your profile picture (most likely in bottom right corner)
  4. Find class, and click cancel.

What is the difference between Sessions and Classes?

We offer Private, Duet, Semi-Private, Small Group, and Independent Sessions, scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.

During Sessions, clients work on their individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their bodies feel on any given day. Sessions typically utilize the Pilates Apparatus; however, some clients choose to focus on just Pilates Mat work.

In Group Classes everyone is being guided through the same workout.

What is the difference between Apparatus and Mat Classes?

Both types of classes follow the same Pilates approach—building strength from the inside out and helping your body move the way it’s meant to—but they feel different in practice.

Mat Classes
Mat classes use your body weight for resistance, sometimes with small props like bands, balls, or rings. They’re straightforward, surprisingly challenging, and a great way to understand how your body works without relying on equipment.

Apparatus Classes
Apparatus classes use the Reformer, Tower, and Chair—spring-based equipment that offers both support and resistance. This makes the work highly adaptable: the same exercise can feel restorative one day and athletic the next, depending on how it’s set up.

How to Choose
If you’re new to either, start with a Level 1 class. Your teacher will help you learn the basics and guide you toward what fits best. Many clients enjoy both—Mat for its simplicity and focus, and Apparatus for its variety and feedback from the springs.

Other FAQS

What to do about inclement weather?

If the studio is completely closed due to weather, we’ll send out an email to all clients. You must be opted into our "News & Promos" mailing list in order to receive these and other announcements. Find out more in the next FAQ.

-If you have a class or session scheduled that day, you’ll also receive a text directly from us.

-If we remain open but you’re unable to make it (e.g., your driveway isn't plowed), please email or text us* as soon as possible to let us know. We understand and will not charge for late cancellations. 

Please note:
-If you don’t show up for class and haven’t canceled in advance, both our no-show and late cancel policies will apply.
-If you miss a session without canceling ahead of time, our late cancel policy will apply.

Thanks for helping us keep things running smoothly, safely and efficiently—for everyone!

*We truly appreciate it when you email or text—it’s the quickest way for us to get your message and get back to you, especially when a lot of people are reaching out at once.

How do I opt in for "News & Promos" and what/how many emails will I receive?

To receive Studio News, Class Updates & Event communications, clients must opt into our "News & Promos" list.

To opt in or check if you are opted in:

  1. Login to your account (click Sign In | Create Account in our website's navigation menu)
  2. Click "The Pilates Studio profile" to expand your profile and edit information.
  3. Scroll down to the "What do you want to hear about?" section. 
  4. Click the Email box for "News and Promos"

About these emails:

We respect your inbox and limit how often we send messages through this channel. We hope you stay subscribed so you never miss out on what's going on. We send 1-5 emails a month and they keep you up-to-date about studio closing/cancellations in bad weather, news about new classes, teacher updates, studio events, and schedule changes.

These emails come from the address:  noreply@hirefrederick.com

They may go to spam or your promotions folder. To ensure you receive them, add this email address to your contacts and mark it as a safe sender.  Who is Frederick (@hirefrederick.com)? Frederick is just the name of the system Mindbody uses for promotional email communication. Frederick is similar to Mail Chimp.

Use The Mindbody app:
  1. Open app
  2. Search for The Pilates Studio Hadley
  3. View pricing or schedule
  4. Book your class

How do I check my schedule?

Need to double-check when you’re signed up for a class or session? You can easily view your upcoming visits in two ways:

1. On the Pilates Studio App*:

  • Open the app and log in if prompted.
  • Your next upcoming visit will appear right on the home screen.
  • To view your full schedule, tap Profile, then go to the Schedule tab.

2. On a Computer:

  • Visit our website and click Sign In | Create Account in the top navigation menu.
  • Click the orange Sign In button and enter your username and password.
  • At the top, make sure you’re on the My Info tab.
  • In the sub-navigation menu, click My Schedule.
  • All of your upcoming visits will be listed—and you can cancel directly from that screen if needed.

*Note- The Pilates Studio App is an actual app, it's not just a visit to our webpage from your phone. You can download the app for free HERE

Smiles & Success: Client Reviews That Say It All:

Small class good environment, very helpful instructor and staff. 9/18/24

Amanda C

This is the most professional knowledgeable group of instructors I have ever worked with (PT included). It's also a really kind and inclusive place. I felt instantly at ease, they met me right at my level, and offered encouragement and insight. I am more knowledgeable, I am pain free, and I'm stronger -- what more can you ask for! It's a really empowering place. 2/27/24

Hannah L

I took the Beginner Reformer series with Katrina and it is 5 Stars! The class was full - 8 beginners - but she did not have a slightest problem running around and paying attention to every one of us.  A super neat thing about these series is that if you miss a class then there is make up/bonus class, which, if you signed up for the series you can also purchase as a bonus for a discount. That came handy to me given that I could not attend one Tuesday - but I loved this series so much that I would buy the 7nd class anyway :) Katrina is very knowledgeable and experienced in all things Pilates, and I'll definitely try to take another series at this Studio - and they usually fill up fast so if you are thinking about some of the series then don't overthink it, they're a great idea and you will love it!

Peter H.

>