Getting Started


I’ve never done Pilates before, where should I start?

If you are brand new to Pilates (or to our studio), choose one of our 3 Introductory Packages here. Not sure which one is right for you? No problem! Email us at Office@ThePilatesStudioInHadley.com and tell us a little about yourself. Do you have any injuries or pain? What are your goals? 

Payments


What does AutoPay mean?

All memberships and packages automatically have autopay enabled. This means that when it expires or is used, Mindbody will automatically purchase you the same membership or package.

You can turn AutoPay off by logging into Mindbody and going to the "account" section.

How do I cancel my AutoPay?

You can email us at Office@ThePilatesStudioinHadley.com or follow these steps.

1. Login to your MindBody account HERE.

2. You'll see a navigation menu across the top of your screen. Click "Account". It's all the way over on the right. 

3. Scroll down until you see "Contracts" and you should see your AutoPay. Click terminate. Please note: you won't lose your unused classes. If you have trouble using them to sign up just contact us at office@thepilatesstudioinhadley.com and let us know. 

Sessions


What happens in a Private Session (in-studio & online)?

That depends on what you need! Some examples:

  • A customized workout based on your needs, and goals.
  • One on one movement guidance with a teacher allowing you to discuss any concerns/issues you have going on in your body
  • Tactics to combat any new aches and pains
  • Maintain the progress you've been making towards your goals. Your teacher can teach you ways to adapt your in-studio workout to your home environment.

How long are sessions?

All sessions are 50 minutes. 

How do I schedule sessions and sign up for classes?

What is the difference between sessions and classes?

We offer Private, Duet, Semi-Private, Small Group, and Independent Sessions, scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.

During Sessions, clients work on their individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their bodies feel on any given day. Sessions typically utilize the Pilates Apparatus; however, some clients choose to focus on just Pilates Mat work.

In Group Classes everyone is being guided through the same workout.

Classes


How long are your classes?

All classes are 50 minutes. 

Please arrive on time or just a few minutes early for your class. If you do arrive early please wait in the seating area so the previous group class has space to clean equipment and exit before the next class enters. 

If you’re late for class, please be mindful that arriving late can be disruptive. Check in on the iPad, enter quietly and begin warming up on your own. Your teacher won’t be able to pause class to get you caught up, so join in when you feel ready. 

How do I sign up for classes?

It is required that you sign up for all classes ahead of time. 

Use The Pilates Studio's app:
  1. Open app
  2. If prompted, sign in with you Mindbody login (email and password)
  3. You'll immediately see our upcoming classes but to see more click on "book" and toggle to "group classes"
  4. Scroll through our group class schedule. Click on a class to read a description and find out more about the teacher.
  5. Click "book" in the bottom navigation menu. You'll be prompted to pay if you don't have an active package or membership. Please note: only intro offers and the single class rate will be offered. If you would like to see all available pricing options click "buy" in the bottom menu. Purchase your package or membership first and then book your class. 

     Don't have our app yet? Get it HERE

Use The Pilates Studio's website: 
  1. Go to ThePilatesStudioInHadley.com
  2. Click on "CLASSES" and choose if you want to see the Apparatus, Mat or Combined schedule.
  3. Scroll through or use the filter icon to search.
  4. When you find your class click "BOOK"
  5. Sign in or create a Mindbody account. 
  6. Choose your pricing option. Please note: if you see the term "contract" it just means that the membership renews monthly, or the package renews when used up. This can be turned off at anytime. 
Use The Mindbody app:
  1. Open app
  2. Search for The Pilates Studio Hadley
  3. View pricing or schedule
  4. Book your class

How do I cancel classes?

Use The Pilates Studio's app:
  1. Open app
  2. If prompted, sign in with you Mindbody login (email and password)
  3. You'll immediately see the classes you are signed up for. 
  4. Click cancel.

     Don't have our app yet? Get it HERE

Use The Pilates Studio's website: 
  1. Go to ThePilatesStudioInHadley.com
  2. Click on LOGIN & APP and then Mindbody Login
  3. Click Sign In and use your email and password
  4. Click My Schedule
  5. Click Cancel
Use The Mibdbody app:
  1. Open app
  2. Click your profile picture (most likely in bottom right corner)
  3. Find class, and click cancel.

What is the difference between Sessions and Classes?

We offer Private, Duet, Semi-Private, Small Group, and Independent Sessions, scheduled by appointment, and Group Mat and Group Apparatus Classes, which happen on a regular weekly basis.

During Sessions, clients work on their individualized program- even if sharing an instructor. These programs are workouts based on the client’s goals, injuries, and how their bodies feel on any given day. Sessions typically utilize the Pilates Apparatus; however, some clients choose to focus on just Pilates Mat work.

In Group Classes everyone is being guided through the same workout.

What is the difference between Apparatus and Mat Classes?

Both types of classes follow the same Pilates approach—building strength from the inside out and helping your body move the way it’s meant to—but they feel different in practice.

Mat Classes
Mat classes use your body weight for resistance, sometimes with small props like bands, balls, or rings. They’re straightforward, surprisingly challenging, and a great way to understand how your body works without relying on equipment.

Apparatus Classes
Apparatus classes use the Reformer, Tower, and Chair—spring-based equipment that offers both support and resistance. This makes the work highly adaptable: the same exercise can feel restorative one day and athletic the next, depending on how it’s set up.

How to Choose
If you’re new to either, start with a Level 1 class. Your teacher will help you learn the basics and guide you toward what fits best. Many clients enjoy both—Mat for its simplicity and focus, and Apparatus for its variety and feedback from the springs.

Smiles & Success: Client Reviews That Say It All:

Knowledgeable instructors that give the class a good workout. 1/22/25
 

Paul B.

Great teachers, attentive staff, clean, welcoming. 7/19/24

Gail T

10 20 30 was such a great program for me and it came at a perfect time, when I thought I'd be way too busy to do it. I now realize that we always think we're way too busy and I now know how many classes are offered. I just love these incentive-based, game like programs you are coming up with! Keep on keepin' on!

Marla L.

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